Recalls & Warnings
ConsumerLab.com is keeping you informed with current product recalls and warnings.
Posted December 1, 2017
Health Research Labs Agrees to Settle FTC Charges of False Claims, Deceptive Marketing of BioTherapex and NeuroPlus
The products were sold in the U.S. and Canada through direct mail marketing campaigns. BioTherapex sold for $39.95 per bottle and was promoted to treat treat arthritis, relieve joint and back pain, and cause significant weight loss. NeuroPlus sold for $39.99 per bottle and was advertised that it could protect the brain against Alzheimer's disease and dementia, reverse memory loss, and improve memory and cognitive performance.
In its complaint, the FTC charged that these claims were false and/or unsubstantiated. Additionally, the company designed its direct mail order brochures to resemble scientific journals, and featured fictitious medical doctors and customer testimonials. A brochure for BioTherapex featured "results" of 1,200-person clinical study on the product that was never actually conducted.
The complaint charged that Health Research Laboratories used deceptive marketing practices such as misrepresenting the terms of the purported "risk free" trial period, enrolling consumers in auto-renewal plans without adequately disclosing that they were doing so; obtaining and charging consumers' debit card numbers without proper authorization, and misrepresenting the cost of the products to consumers in Canada.
The new agreement prohibits that Health Research Laboratories from misrepresenting the existence or outcome of tests or studies, the existence of consumer testimonialists and expert endorsers, and the terms of free or risk-free trial offers, refunds, cancellations, negative option plans or automatic shipments. It requires the company to have competent and reliable scientific evidence to support any other claims about the health benefits or efficacy of any dietary supplement, and to obtain consumers' consent for negative option offers prior to using consumers' billing information to obtain payment. A $3.7 million judgment was issued but will be suspended once the defendants pay $800,000.
For information about related products, see ConsumerLab.com's answers to the following questions:
Do any supplements really help with brain function, like memory and cognition? >>
Does Prevagen really improve memory? >>
What is Brain Bright and can it really improve memory or cognition? >>
See Related Warnings:
Marketers of Weight Loss System Agree to Settle FTC Charges of Deceptive Claims
Seller of Glucosamine and Chondroitin Settles FTC Charges of False Advertising
No Evidence Supplement Can Reverse or Prevent Gray Hair, Says FTC
Supplements to Eliminate Gray Hair Not Supported by Science, Says FTC
Marketers of Nopal Cactus Drink Settle FTC Charges of Deceptive Claims
FTC Mails Refund Checks for Calcium Supplements
FTC Files Against Maker of Calcium and Fertility Supplements
Restitution Program for Purchases of Lane Labs' Products
FTC Mails Refund Checks to Consumers Who Purchased Weight Loss Pills
To read the FTC's press release, use the link below.